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hand made with aloha

Service Policy

Shipping Policy
Return Policy
Privacy Policy
Security Policy

Shipping Policy
We strive to make every effort to ship your order within 3-5 business days from the date of payment. Should we be unable to ship your order within 7 business days, we will notify you.

All packages will be sent via USPS either First Class or Priority Mail, unless otherwise noted. When shipping overseas, customs can delay packages by up to 6 weeks. This doesn't happen often, but it can happen.

Each shipment is fully insured and a tracking number will be provided once your package has shipped.

All shipments are insured up to the full purchase price. It is Banana Patch Studio's responsibility to pursue any claim with the carrier.

For information on returns please see our Returns Policy below.

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Return Policy
We hope you enjoy your Banana Patch Studio purchase. If you are not satisfied with your purchase please notify us and we will instruct you on how to return it. You may return any item for any reason within 10 days of receipt.  Upon receipt of your return, you will be credited a full refund for the cost of your item. We do not refund the shipping cost.

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Privacy Policy
If you shop for Banana Patch Studio's merchandise and place your orders exclusively through bananapatchstudio.com any personal information that you may share with us is kept absolutely private. Neither your name nor anything about you is sold or shared with any other non-affiliated company or agency.

We do, of course, ask you for certain kinds of personal information in order to provide the services you request. And several of our optional services and functions do use cookies. To learn how we keep your personal information safe and secure, please see our Security Policy.

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Security Policy
We go to great lengths to keep your financial information private and safe. All credit transactions occur in a secure area of our site, to protect you from any loss, misuse or alteration of information collected.  If that security were ever breached, it would cost you nothing — so you can buy online with confidence.

Your financial information is safe

We use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. The SSL encrypts, or translates, your order information into a highly indecipherable code, which is processed immediately.

Your Transactions are Secure

When you've finished shopping and begin the checkout process, you will move into the secure area of our site. A warning window may pop up to notify you that you are entering this "safe" area. Once you've entered, the page address (URL) will change from http to https, to let you know you are in a secure area. Also, a key or a closed lock will appear in the lower left or lower right hand corner of your screen to notify you of this change. You will remain in this secure zone for the entire checkout process.

You Assume no risk

In the unlikely event that anything happened with your credit card transaction, we would work with your card company to cover any cost and to minimize hassle for you.

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